SHIPPING & RETURNS
SHIPPING POLICY
Delivery Information
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Orders are processed and shipped on business days only. Business days are Monday through Friday, excluding UK holidays. We aim to process orders within 48 hours however during sale time and after Bank Holiday this maybe longer.
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Bells Beauty Box pride our selfs on being eco friendly as possible. The majority of the product packaging is biodegradable and recyclable.
Parcel packaging is no exception, items are wrapped in eco friendly acid free tissue paper and sent in cardboard boxs, tied together with flax string with is 100% compostable to save natural and synthetic materials going into landfill, helping with eco living, and finally stamped with a eco plant based ink that's vegan friendly.
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RETURNS & EXCHANGE POLICY
If you wish to return any item first please contact our Customer service team at bellsbeautyboxx@gmail.com to discuss and receive further instructions.
If you are not happy with your purchase we have a 14 day returns policy. We are happy to offer you a refund on the condition that the item returned is unused, undamaged, and in its original packaging. Order delivery charges are only refundable if the item is faulty or the order was despatched incorrectly.
The customer is responsible for all return fees incurred when posting items back. Bells Beauty Box will not be liable for any loss or damage incurred as a result of the use of any chosen shipping service. We recommend that all returned parcels are sent recorded delivery.
Due to EU hygiene regulations we can’t refund, replace or exchange any products returned in non-saleable condition.
Returns should be sent to:
Bells Beauty Box
7 Labray Road, Calverton, Nottingham NG14 6LD
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Please allow up to 7 working days for your return to be processed. Once we have processed the return we will inform you by email. This can take 3-5 days to appear in your bank.
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In case of a faulty item please email customer services at bellsbeautyboxx@gmail.com
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Depending on the nature of the issue you may be liable to pay for the goods to be returned. In other cases, we will refund the postage costs.